Shipping policy

Shipping Policy

House of Pomegranate products are made to order. Please review the information below so you know what to expect after placing your order.

Where we ship

We currently ship within the United States. We do not currently offer international shipping.

Production and processing

Because each item is produced especially for you, most orders require approximately 2–7 business days for production before they ship. Production times are estimates and may be longer during holidays, high-volume periods, stock shortages, quality checks, or other circumstances outside our control.

Business days do not include weekends or recognized holidays. Shipping transit time begins after production is complete and the carrier accepts the package.

Delivery estimates

Available shipping methods, charges, and estimated delivery times are displayed at checkout. Delivery dates are estimates rather than guarantees. Carrier delays, weather, holidays, and other circumstances may affect delivery.

Tracking

When tracking information becomes available, it will be sent to the email address provided with your order. Tracking may take several business days to show movement after a shipping label is created. Orders containing multiple products may arrive in separate packages.

Address changes

Please verify your shipping address before completing checkout. If you need to request a correction, email hello@houseofpomegranate.com as soon as possible and within 24 hours of purchase. Address changes are not guaranteed after an order has entered production or shipped.

Customers are responsible for providing a complete and accurate address. If an order is returned, lost, or undeliverable because of an incorrect or incomplete address, additional production and shipping charges may be required to send a replacement.

Delayed, lost, or damaged packages

If tracking has not updated for an extended period, your package appears lost, or your order arrives damaged, email hello@houseofpomegranate.com promptly with your order number and relevant details. For damaged items, include clear photographs of the item, packaging, and shipping label. We will review the matter with our fulfillment and shipping partners and advise you of the available resolution.

If tracking shows a package as delivered but you cannot locate it, please check the delivery location, household members, neighbors, building staff, and the carrier before contacting us.

Questions

For shipping questions, contact hello@houseofpomegranate.com.