Refund policy

Returns and Refunds

Each House of Pomegranate item is made to order especially for you. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, color preference, or other non-defective reasons. Please review the product description and size guide carefully before ordering.

Order cancellations

You may request to cancel an order within 24 hours of purchase, provided production has not already begun. Once an order enters production, it cannot be changed or canceled. Approved cancellations are refunded to the original payment method.

Damaged, defective, or incorrect items

If your item arrives damaged, has a manufacturing defect, or is not the item you ordered, please email hello@houseofpomegranate.com within 30 days of delivery. Include your order number, a description of the issue, and clear photographs showing the item and the problem.

After reviewing the claim, we may provide a replacement or refund for an eligible item. Please do not mail an item back to our fulfillment partner unless we provide written instructions.

Incorrect addresses and delivery issues

Customers are responsible for providing a complete and accurate shipping address. Orders returned or undeliverable because of an incorrect or incomplete address may require payment of additional production or shipping charges before a replacement can be sent.

Refund timing

When a refund is approved, it will be issued to the original payment method. Your bank or card provider may require additional processing time before the credit appears.

Contact us

For questions about an order, contact hello@houseofpomegranate.com.

This policy does not limit any rights that cannot legally be excluded under applicable consumer-protection law.