Customer Care

Thoughtful support for every House of Pomegranate order.

Customer Care

Here to help, from order to arrival.

Every House of Pomegranate piece is made to order with care. Find answers about production, delivery, cancellations, and customer support below.

Order support

Need help with an existing order? Email hello@houseofpomegranate.com and include your order number. We aim to respond within 1–2 business days.

Store policies

Shipping Policy — production, delivery estimates, tracking, and address concerns
Return and Refund Policy — cancellations, damaged items, and eligible resolutions
Terms of Service — terms governing use of our store
Privacy Policy — how personal information is handled
Contact Information — how to reach House of Pomegranate

Cancel an eligible order

Sign in to your customer account using the account icon in our store. Eligible unfulfilled items can display a cancellation-request option during the 24-hour cancellation window. Requests remain subject to review because made-to-order production may already have started.